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Decipher Support

All the topics, resources needed for Decipher.


FocusVision Knowledge Base

Resetting Lost Passwords


The research hub gives you the ability to reset a lost or forgotten password so you can re-enter the system and access your projects.

Resetting Your Own Password

First, when attempting to log in to the research hub, click the "Forgot your password?" link towards the bottom of the screen:


Then enter the email address you used to set up your account and click "Send Password":


Now, open your email and check your inbox for an email from It could take a few minutes for the email to arrive. Click the link within the body of the email to reset your password. The link will take you to a screen where you can reset your password for the research hub.

After resetting and confirming your new password, you will be automatically directed to the home page of your research hub.

Resetting Other Users' Passwords

Via the Company Page

To reset another user's password from the company page, first click your company name/logo to access your company page:


Then locate the user in the "Users" tab and click their email address to open the Edit User window:


In the Edit User window, click "Reset Password":


An email is automatically sent to the user with instructions to reset their password.

Via the Command Line

  Requires Decipher Cloud

The script can be used to generate password reset links for an arbitrary number of Research Hub email addresses.

Similar to clicking "Forgot your password?" at the main login screen, this script generates password reset URLs that can be used to create a new password for a given email address.

Note: The temporary password reset link expires after one hour of its creation.


The syntax for the script is below:


For example:


The above command will generate the following results:

The owners of these email addresses can use the generated URLs to access the following page where they can create a new password.

Via the umanage Script

  Requires Decipher Cloud

You can reset the password of a SSH/shell user account using the following umanage script:

umanage password user

Where "user" is the shell username.

This will not reset user's portal password. 

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