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Decipher Support

All the topics, resources needed for Decipher.

FocusVision Knowledge Base

Decipher Helpdesk Support

Email Support

Email support is available as follows:

Phone Support

Phone support is available as follows:

Submitting an Online Ticket

If you would like to submit a ticket to the Decipher Helpdesk instead, please click the "Contact Helpdesk" button to submit a ticket.

Helpdesk Holiday Schedule

Note:  In observance of holidays, our offices will be closed on the dates shown below.

UK Holidays 2018

Helpdesk will be closed on the following Holidays between 9am BST to 6pm BST.

New Year's Day 

Good Friday

Easter Monday

Early May Bank Holiday

Spring Bank Holiday

Summer Bank Holiday

Christmas Day

Boxing Day

 

Monday, January 1st

Friday, March 30th

Monday, April 2nd

Monday, May 7th

Monday, May 28th

Monday, August 27th

Tuesday, December 25th

Wednesday, December 26th

US Holidays 2018

Helpdesk will be closed on the following Holidays between 8am PT to 5pm PT and 7am HKT to 4pm HKT.

New Year's Day

Presidents Day

Good Friday

Memorial Day

Independence Day

Labor Day

Veteran's Day Observed

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

New Year's Eve 

Monday, January 1st

Monday, February 19th

Friday, March 30th

Monday, May 28th

Wednesday, July 4th

Monday, September 3rd

Monday, November 12th

Thursday, November 22nd

Friday, November 23rd

Monday, December 24th

Tuesday, December 25th

Monday, December 31st

Bulgaria Holidays 2018

Helpdesk will be closed on the following Holidays between 9am BST to 6pm BST.

New Year's Day

Liberation Day

Orthodox Good Friday

Orthodox Easter Monday

Labour Day

St. George's Day

Culture and Literacy Day

Unification Day

Independence Day

Christmas Eve

Christmas Day

Second Day of Christmas

Monday, January 1st

Monday, March 5th

Friday, April 6th

Monday, April 9th

Tuesday, May 1st

Monday, May 7th

Thursday, May 24th 

Thursday, September 6th 

Monday, September 24th

Monday, December 24th

Tuesday, December 25th

Wednesday, December 26th

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