Usage fees apply for video recordings. Please contact your Account Manager for pricing specifics.
The video testimonial element utilizes an essay form without the traditional answer options, instead allowing a respondent to provide feedback to a question via a video recording. Through the video testimonial, the true voice of the respondent is captured because with a video recording you can additionally read voice tone, volume, and even the facial expression of the respondent.
The video testimonial element is desktop, tablet, and mobile compatible. It currently supports the following languages:
The video testimonial language is based on the survey language /
1: Adding a Video Testimonial Element
You can set the "Show" filter to display only elements that are compatible or optimized for the devices allowed for your project. Click here to learn how to how verify your project settings.
To insert the video testimonial element, add a new survey element, select "Multimedia" and choose "Video Testimonial". Then click "Insert":
Enter the question text into the area provided. Customize the question text and instructions, as desired:
2: Style Settings
To configure the style settings for the question, click the "Video Testimonial" link:
The "Style Editor" window opens for you to specify how the question displays using the options at the left. Mouse-over an option to display information about the feature at the right. After you have selected the styles you want, click "Save":
It is highly recommended to allow respondents to skip due to the new technology used for this element and for older hardware/software compatibility.
3: Question Options
The options available are located on the right side of the screen. Any options you set apply to the video testimonial question. The option section shows the question label and type:
- Label: The label assigned to the element. You may edit the default label for the video testimonial element here.
- Type: Displays the element type.
- Show If: Allows you to create new logic conditions or select an existing logic condition for the element. For more information, click here.
- Languages: Select the languages that display if the survey has multiple languages. The default is "all languages".
- Mandatory: When checked, this option forces respondents to provide a response. The respondent is unable to continue the survey without completing the question.
- More Options: Use the dropdown menu to select less commonly used options. Once selected, you are able to specify the setting for that option. For more information on each option, click here.
- Raw Options: If you prefer to manually enter the XML options, use the "raw options" dialog. This is useful for copying and pasting options between survey elements.
- Raw Validate: If you prefer to manually enter validation code, use the "raw validate" dialog. Click here for an example on using the "Raw Validate" option.
Learn more: Customizing the Video Testimonial Element
4: Recording a Video Testimonial
While taking the survey, a video testimonial question opens to the respondent as shown:
The respondent can click "Record your Video" or "Upload your Video". The respondent can also click to skip the question, if needed. This is a default setting available in style settings.
Record your Video
For the Record your Video selection, a Adobe Flash Player Settings window opens.
The recorder works with or without the Adobe Flash Player. The recorder defaults to Flash if version 9.0.115 or greater is installed. WebRTC is the technology used for browsers/devices without Flash.
The respondent can specify settings on the following tabs:
- 1. Optional - Select to enable hardware acceleration to allow the device hardware to perform some functions that can be done faster than using software.
- 2. Required - Click "Allow" so the server can access the camera and microphone. Then click "Close" to open the video recording window and start the recording. If "Remember" is checked, this window is not shown for future recordings.
- 3. Optional - Select how much information can be stored locally on the device. The default is 1 MB. Typically, devices will save a copy of all videos they record.
- 4. Optional - Specify the microphone, set the recording volume and check to reduce echo.
- 5. Optional - Specify the camera.
After the respondent clicks "Allow" and "Close" (required), the Recorder window opens. The respondent clicks "Record" to start the testimonial and can record for the recording time set for the question. Two minutes is the maximum recording time.
The recording is truncated according to the recording time specified.
The respondent clicks "Stop" when recording is complete and the video is automatically uploaded. Afterwards the respondent can play back the video and even re-record, if necessary.
Upload your Video
If the respondent clicks "Upload your Video", an existing video can be uploaded. The following video formats are accepted for uploading:
All video files are stored on Ziggeo servers.
You can use Crosstabs to retrieve video testimonials and to filter the video thumbnails by the segments that you have defined.
5.1: Retrieving the Video Testimonials
After your survey has collected data, you can retrieve the video testimonials in Crosstabs. Below shows the video testimonial question in a total frequency report.
If the message "Could not display cover shot" displays in place of thumbnail, an error occurred while uploading the recording.
From Crosstabs, you can:
- Play back the testimonials
- Mark a testimonial as a favorite. Favorites are used for filtering in the Dynamic Questions chart.
- View the Responses report to see all the respondent's answers
- Download the testimonial to your device in FLV or .mp4 format
You can only export one video at a time from Crosstabs.
Learn more: Running a Total Crosstab
5.2: Filtering Thumbnails by Segment
Once you have setup some saved crosstabs with segments, you can filter the video thumbnails for the segments that have been defined.
The following example shows the video testimonial question for a crosstab that has been built with "age" segments.
Learn more: Building a Crosstab