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FocusVision Knowledge Base

Rating Scale Question

 

 

Click here to learn how to customize the rating scale element in the XML.

1:  Rating Scale Overview

The rating scale element shown below provides an interactive alternative to the standard grid base rating question.

The rating scale element utilizes a single-select form and must contain multiple rows and columns. This element does not utilize flash.

  • The rating scale element is mobile-compatible
  • This question type will work on mobile devices, but please be aware that more than a few columns will cause horizontal scrolling which may not be obvious on a mobile device. If that happens, you may see an increased number of answers in the first couple columns as respondents may not realize there are more columns that appear off-screen.

Learn more: Rating Scale Concepts

2:  Adding a Rating Scale Element

Note: You can set the "Show" filter to display only elements that are compatible or optimized for the devices allowed for your project. Click here to learn how to how verify your project settings.

To insert a rating scale element, add a new survey element, select the "Dynamic" tab and choose "Rating Scale". Then click "Insert".

Enter the question text into the area provided. Question instructions can be customized by overwriting the default instruction text.

Enter all answer options in the appropriate sections. Rating scale elements must contain multiple rows and columns. Do not number the answer options unless you want numbering to appear for the respondent. The system will automatically provide labels/numbers for the answer options, which you can edit later in "Options".

Tip:  The answer options in a rating scale should be measurable attributes.

Example of measurable attributes:

Completely agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Completely disagree

Example of attributes that are not measurable:

Every day
1 to 4 times a week
Once or twice a month
Less often
Never

All answers will appear in the question box with labels (r1, r2, r3) (c1, c2, c3). Labels with the "r" prefix indicate row elements. Labels with the "c" prefix indicate column/button elements. You may edit the answer options in the question boxes. Click  "Answer Piping" under "Row Actions" or "Column Actions" to show rows or columns based on the answers of a previous question; to learn more, click here.

You can preview the element at any time by clicking on "Preview" located at the top right corner of the element. To find out more about previewing an element, click here.

In the general options for the question, be sure to check the "Rating/Scale" box. This will create NETs for the element in the report. The NET options for a 4-7 point rating scale will include the top 2/bottom 2 NETs, and an 8-11 point rating scale will add the top 3/bottom 3 NETs.

3:  Options for a Rating Scale Element

The options available are located on the right side of the screen. You can set rules for the entire question by clicking near the question text or set rules for individual rows or columns by clicking on the row or column you wish to edit. The option section will show the question, row or column text, label and type you have selected to edit.

3.1:  General Options

Each of the following options, when altered, affect all attributes within the rating scale element.

  • Label: The label assigned to the element. You may edit the default label for the rating scale element here.
  • Type: Displays the element type. You may change the element type to multi-select, number, select or text.
  • Show If: Allows you to create new logic conditions or select an existing logic condition for the element. For more information, click here.
  • Languages: Select what languages the element will show in if the survey has multiple languages. The default is "all languages".
  • Mandatory: When checked this option will force respondents to provide a response. The respondent will be unable to continue the survey without completing the question.
  • Randomize: Items can be randomized by rows, columns, or both. To watch a video tutorial, click here.
  • Randomize Groups: This option is available if there are row groups. When checked this option will randomize the groups.
  • Rating/Scale: Enables nets in the report. To learn how to set up your rating scale preferences in the report, click here.
  • More Options: Use the dropdown menu to select less commonly used options. Once selected, you will be able to specify the setting for that option. For more information on each option, click here.
  • Raw Options: If you prefer to manually enter the XML options, use the "Raw Options" dialog. This is useful for copying and pasting options between survey elements.

3.2:  Row Options

These options only affect specific row line attributes.

  • Label: The label assigned to the row. You may edit the default label for the row here.
  • Data Value: The value assigned to the row in the data. You may edit the default value for the row here if the option is available.
  • Show If: Allows you to create new logic conditions or select an existing logic condition for the row. For more information, click here.
  • Languages: Select what languages the row will show in if the survey has multiple languages. The default is "all languages".
  • Do Not randomize: This option is only available if the "Randomize" general option is selected. Checking this box will force the line to remain stationary. To watch a video tutorial, click here.
  • Optional: This option is only available if the "Mandatory" general option is selected. When checked it will allow for the row to become optional and non-mandatory.
  • Hidden: This option will hide the row from respondents.
  • No Answer: This option will replace the radio button form with an exclusive checkbox form. It is primarily used if there is a "Don't know" or "None of these" answer choice in the question.
  • More Options: Use the dropdown menu to select less commonly used options. Once selected, you will be able to specify the setting for that option. For more information on each option, click here.
  • Raw Options: If you prefer to manually enter the XML options, use the "Raw Options" dialog. This is useful for copying and pasting options between survey elements.

3.3:  Column Options

These options only affect specific column line attributes.

  • Label: The label assigned to the column. You may edit the default label for the column here.
  • Data Value: The value assigned to the column in the data. You may edit the default value for the column here if the option is available.
  • Show If: Allows you to create new logic conditions or select an existing logic condition for the column. For more information, click here.
  • Languages: Select what languages the column will show in if the survey has multiple languages. The default is "all languages".
  • Do Not Randomize: This option is only available if the "Randomize" general option is selected. Checking this box will force the line to remain stationary. To watch a video tutorial, click here.
  • Optional: This option is only available if the "Mandatory" general option is selected. When checked it will allow for the column to become optional and non-mandatory.
  • Hidden: The option will hide the column from respondents.
  • More Options: Use the drop down menu to select less commonly used options. Once selected, you will be able to specify the setting for that option. For more information on each option, click here.
  • Raw Options: If you prefer to manually enter the XML options, use the "Raw Options" dialog. This is useful for copying and pasting options between survey elements.

Rating scale element may not be visualized properly on a tablet device in portrait mode when there are more than 9 columns implemented. Please switch to landscape orientation to have a proper visualization.