Skip to main content

Decipher Support

All the topics, resources needed for Decipher.

FocusVision Knowledge Base

Supported Browsers and Devices

Overview

The below list of supported browsers is a general rule of thumb in regards to our level of browser support for each area within our system. Generally for these browsers, we are actively testing and verifying that our surveys and/or software view properly on them prior to upgrades and new releases. Requirements for all browsers:

  • All browsers require JavaScript to be enabled
  • Minimum supported application resolution (i.e., Decipher, not the respondent view) is 1024 x 768

Throughout this document, the asterisk character (*) indicates testing is performed in the current version of the browser.

Click here to view the global "browser stats" page that contains a breakdown of the current/last 30 days mobile devices and operating system usage. You must have Decipher Staff access to view this page.

Respondent View

Online Surveys

The following details the online respondent view supported browsers for desktop and mobile devices.

Desktop

Supported browsers for respondent view on a desktop:

  • Windows 7, Windows 10:
    • Internet Explorer 11
    • Firefox*
    • Chrome*
  • Mac OS*:
    • Firefox*
    • Chrome*

Mobile Devices

Supported browsers for respondent view on a mobile device:

  • iOS 9.3, 10.3, 11.2:
    • Safari*
  • Android 4.4, 5.1, 6.0, 7:
    • Chrome*
    • UC Browser*

Offline Surveys

The following details the offline respondent view supported browsers for desktop and mobile devices. Click here for more information on offline survey functionality.

Desktop

Windows 7, Windows 10, Mac OS*:

  • Firefox*
  • Chrome*

Mobile Devices

  • Android 6 Chrome*

Offline App

  • iOS (version 9.3, 10.3, 11.2; recommended 10)
  • Android (version 6.0, 7; recommended 6.0)

Application

The following details the application supported browsers.

Desktop

  • Windows 7, Windows 10:
    • Internet Explorer 11
    • Firefox*
    • Chrome*
  • Mac OS*
    • Firefox*
    • Chrome*

Email Clients

The following email clients are supported for system-created emails:

  • Apple Mail (desktop and mobile)
  • Gmail (desktop, web-based and mobile)
  • Outlook 2013, 2016 (desktop)
  • Samsung Mail (mobile)
  • Outlook.com (web-based)

Software Release Testing

For offline surveys in app, testing is focused on physical devices. All other testing is a combination of physical devices and emulators.

Desktop

  • Windows 7 (physical and emulators)
  • Windows 10 (physical and emulators)
  • Mac OS (physical and emulators)

Mobile

Physical Devices

OS

Version

Model

Android

4.4.2

HTC

Android

5.1

Samsung Galaxy 5

Android

6.0.1

Nexus, Samsung Galaxy 5, Pixel C

Android

7.0

LG G5, Samsung Galaxy Tab S2

iOS

9.3.4

iPad Mini 2

iOS

9.3.5

iPhone 4s A1387, iPad2 A1396

iOS

10.3.3

iPhone 5c A1532

iOS

11.2.2

iPhone X, iPad Air

Emulators

OS

Version

Model

Android

5.1

Motorola Moto E2

Android

6.0

Motorola Moto E

Android

4.4,5.1,6

Android Emulator

iOS

9.3,10.3,11.0,11.1

iPhone 6/6 Plus

iOS

10.3,11.0, 11.1

iPhone 7/7 Plus, iPad Pro

iOS

11.1

iPhone 8/8 Plus, iPhone X

iOS

9.3,10.3,11.0, 11.1

iPad, iPad Air/iPad Air 2

  • Was this article helpful?