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Email Servers, IP Addresses and Host Names

This is a complete list of our outgoing email servers, their IP address and host names.

  • 204.13.11.48 (charon.decipherinc.com) -- used for unbranded sends, if --type=unbranded supplied
  • 204.13.11.49 (apollo.decipherinc.com)
  • 204.13.11.51 (bellerophon.decipherinc.com)
  • 65.212.180.36 (bragi.decipherinc.com)
  • 65.212.180.75 (bragi2.decipherinc.com)
  • 204.13.11.36 (bragi3.decipherinc.com)
  • 195.14.73.86(mail1.eufvsurvey.com) -- sends done from European servers may be sent through these IPs
  • 195.14.73.87 (mail2.eufvsurvey.com)
  • 68.64.190.126  (ares-out.decipherinc.com) - limited only to very rare types of panel manager sends, password resets -- note this is a separate IP from "v2.decipherinc.com"

List current as of April 2016

If you are a client who wants a list of our SPF records, you can use include:bulk.decipherinc.com in your SPF records. This list will always have all of our outgoing bulk email IPs. Right now it contains this record (which can also be pasted into SPF -- but then you must update it if it changes): 

v=spf1 ip4:204.13.11.48 ip4:204.13.11.49 ip4:204.13.11.51 ip4:204.13.11.36 ip4:195.14.73.86 ip4:195.14.73.87 ip4:65.212.180.75 ip4:65.212.180.36  -all

Transactional email sent from cloud servers (e.g. password resets, new user accounts, alert emails) is sent through Sendgrid and will come from these 3 IPs. If you have trouble receiving such email from cloud servers, you may have to whitelist them:

  • 167.89.58.181 (o1.sends.decipherinc.com)
  • 167.89.64.157 (o2.sends.decipherinc.com)
  • 167.89.64.5 (o3.sends.decipherinc.com)
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