The Response Summary can be split by several different variables, including system default variables, variables passed through the URL with a value list defined, and custom date ranges. Splitting the Response Summary by URL Variables and date ranges require some setup beforehand. This document will cover the process for setting up and applying splits to these custom variables in the Response Summary.
The following section describes how to setup URL Variables and custom date ranges in the Response Summary.
If a variable passed through the URL has a value list defined, tabs in the Response Summary can be split by the set values of the variable.
To begin, the variable must be included in the Sample Source’s URL Variables, set to Required, and have a value list defined for Authentication.
In the example below, the Email Sample includes the Required
group variable with a value list of 1, 2, 3.
Learn More: Setup Custom Sample Sources
If a custom report has been created with defined date ranges, tabs in the Response Summary can be split by date.
To begin, create a custom report in the Report (2010).
Then, create a new report by clicking "+ New Report."
On the Report (2010) Landing page select new report, and create segments that fit the desired date ranges using the "start of" and "end of" dropdowns and click "Add Date Restriction." Once all segments are created, click Save. Each segment of the saved report will be a column in field split.
Once all segments are created give the custom report a name and click "Save report >>." This is the name that will show in the split menu.
To access the Response Summary, select " Response Summary" from the Report menu.
Learn More: About the Response Summary
The Response Summary can be split by a variety of variables. To select a variable for the split, open the "Split Report by:" menu at the top of the report, select the variable or variables to split the report by, and click "split."
By default, there are several variables that the Response Summary can be split by. No setup is required for the variables available in the "Split Report by:" menu.
The Response Summary can be split by the following variables:
- decLang: Languages added to the survey.
- list: Sample sources added to the survey.
- OS: Operating systems tracked by the vos virtual question.
- browser: Browsers tracked by the vbrowser virtual question.
- Mobile OS: Mobile operating systems tracked by the vmobileos virtual question.
- Mobile Category: Types of mobile device tracked by the vmobiledevice virtual question.
The Response Summary can be split by multiple variables at once.
Sample Source Variables
If a required variable with value list authentication is added to a Sample Source, the Response Summary can be split by the defined values of the variable. The example below will split the report by the values of the
group variable that was defined in the Sample Source.
Please note that only those variables with a value list defined will be available in the "Split Report by:" menu.
After running the split, all tabs in the Response Summary will be split by all values of the selected variable or variables.
If a date range is declared in a custom report, the Response Summary can be split by the defined dates.
The example below will split the report by the two Waves defined in the custom report.
After running the split, all tabs in the Response Summary will be split by the date ranges declared in the custom report, in this case the Waves.
When you split the campaign by email in the Response Summary, the campaign tab splits to show you the details of how the email was sent through various email providers.
The following table lists the providers and the associated domains used for most summary statistics. The asterisk character (*) indicates a wildcard match.
Note: The spam rate uses a different set of email providers and domains for the base as described here.
|Email Provider||Associated domains|
|Hotmail||hotmail.*, outlook.*, live.*, msn.*|
|Apple||icloud.com, mac.com, me.com|
Understanding the Spam Rate
The following table lists the providers and the associated domains used for the base of the spam complaints. The asterisk character (*) indicates a wildcard match.
Note: GMail and Apple do not provide spam complaints.
|Email Provider||Associated domains|
|Yahoo||yahoo.* att.net, sbcglobal.net, ameritech.net, bell.net, bellsouth.net, xtra.co.nz, snet.net|
|Hotmail||hotmail.*, live.*, msn.*, outlook.*, windowslive.*, livemail.*|
|AOL||aol.*, wmconnect.com, compuserve.com, aim.com, netscape.net, cs.com|
|Other (Comcast, Cox, Road Runner, test) :
Hover over a spam rate statistic to see how it was calculated.