Skip to main content

FV InterVu Support

All the topics, resources needed for FV InterVu.

FocusVision Knowledge Base

InterVu System Requirements

Minimum Requirements

Project respondents must have at least the following to participate in InterVu meeting sessions:

  • Telephone (landline recommended)
  • Computer with high-speed internet access
    • Internet speed: 512Kbps minimum (1 Mbps recommended for webcam projects)
    • A wired (not WiFi) DSL or Cable connection is strongly recommended
  • Webcam (internal or external), if applicable
    • Camera resolution of HD 720p / 5MP (or higher) is recommended
    • FV can provide webcams where required, with prior notice

Windows

The following requirements apply for Windows devices:

  • 1.4 GHz Intel Pentium 4 or faster processor (or equivalent) for Microsoft Windows 7, Windows 8, or Windows 8.1
  • Windows 10, Windows 8.1 (32-bit / 64-bit), Windows 8 (32-bit / 64-bit), or  Windows 7 (32-bit / 64-bit)
  • 1 GB RAM (2 GB recommended)
  • Microsoft Internet Explorer 11 or later; Windows Edge; Mozilla Firefox; Google Chrome
  • Adobe Flash Player 13.0 (or higher) -- this can be installed as part of the FocusVision testing process

Mac OS

The following requirements apply for Apple devices:

  • 1.83 GHz Intel Core Duo (or faster) processor
  • Mac OS X 10.9, 10.10, 10.11, 10.12, or 10.13
  • 1 GB of RAM (2 GB recommended)
  • Mozilla Firefox; Apple Safari*; Google Chrome
  • Adobe Flash Player 13.0 (or higher) -- this can be installed as part of the FocusVision testing process

*Note: Screen sharing is not currently supported on Apple Safari. 

Linux

The following requirements apply for Linux devices:

  • Ubuntu 14.04, 16.04; Red Hat Enterprise Linux 6
  • No add-in support for Linux. Users on Linux can attend meetings in the browser
  • Google Chrome
  • Adobe Flash Player 23 (or higher) -- this can be installed as part of the FocusVision testing process

Mobile

InterVu recommends that respondents use a hardwired PC / MAC to participate in their meeting. The following requirements apply for mobile devices:

  • Apple: iOS 8.1.2 or later
  • Google Android: v4.4 or later

Note: Mobile devices have limited functionality within the platform. Please consult with the InterVu team for feasibility prior to screening respondents.

Additionally, please note that mobile users:

  • Will be using a WiFi internet connection, which is not ideal for InterVu meetings
  • Need to download the Adobe Connect Mobile App from their "App Store"
  • Are not able to have their testing status tracked via the Project Central page
  • Have a manual testing / setup, as opposed to the automated PC / MAC testing for IV
  • Was this article helpful?