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FV InterVu Support

All the topics, resources needed for FV InterVu.

FocusVision Knowledge Base

Respondent Login Process

Overview

Once you have sent all of your respondents' contact details and their scheduled meeting times / dates, the IV Coordination team will send a invite email to each of your respondents.

The Invite Email

Respondents are able to test their devices and log in to their scheduled meeting from the invite email. The following applies to all invite emails:

  • Emails are sent directly from IV, so please inform your respondents to expect an email from IVCoordinator@focusvision.com.
  • Emails contain a link for respondents to use for testing their computers prior to the scheduled meeting. They should complete this testing as soon as possible and then save their invite for the live meeting.
  • The invite testing link doubles as the respondent’s link to access the online meeting on the scheduled day (once they’ve successfully tested their devices, they will see a countdown timer to their scheduled meeting).
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