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Kinesis Support

All the topics, resources needed for Kinesis.


FocusVision Knowledge Base

Kinesis System Requirements

This section is currently being updated and may be incomplete.

Our Survey platform is designed to work with most web browsers for PCs, Macs and iOS and Android devices. We recommend you always use the current version of browsers to make sure our web pages display quickly, and that you have the latest security updates. If you use older browsers, you might notice that some functions and features you use on our Survey platform will stop working as we continue to improve the platform. On this page, you will find a list of our currently supported browsers and some helpful tips to improve your browsing experience.

Supported Desktop Browsers

Company Browser Supported Version (Survey) Supported Version (Kinesis Interface)
Microsoft Internet Explorer 7.0+ 9.0+
Google Chrome 25+ 25+
Mozilla Firefox 19+ 19+
Apple Safari 5+ 5+

Supported Smartphones / Tablets OS

Company OS/Device Supported Version (Survey) Supported Version (Kinesis Interface)
Apple iPhone, iPad, iPod Touch ALL ALL
Google Android 2.2+ 2.2+
Google ChromeOS ALL** ALL**
Microsoft Windows Mobile 7.5+* 7.5+*

*HTML5 touch screen mode. WML is no longer supported in Survey 5.8+.

**Standard HTML Mode

Clearing Browser Cache & Cookies

Your browser's cache stores certain information about webpages you visit to speed up load time for repeat visits. However, in some cases, the Kinesis installations will be updated or old code will be stored in your browser and changes to your survey or install may not be immediately visible. Below are support links for clearing the cache and cookies for all supported major browsers.

Please note that these are third party sites and are NOT maintained by Kinesis.

Safari 5+ (



Internet Explorer 8+ (



User Agents

user agent is software (a software agent) that is acting on behalf of a user. For example, an email reader is a mail user agent, and in the Session Initiation Protocol (SIP), the term user agent refers to both end points of a communications session. SIP: Session Initiation Protocol, IETF, The Internet Society (2002)

In many cases, a user agent acts as a client in a network protocol used in communications within a client–server distributed computing system. In particular, the Hypertext Transfer Protocol (HTTP) identifies the client software originating the request, using a "User-Agent" header, even when the client is not operated by a user. The SIP protocol (based on HTTP) followed this usage.

This information and more can be found using the following links:

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