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FV Kinesis Support

All the topics, resources needed for FV Kinesis.

 
FocusVision Knowledge Base

Kinesis Helpdesk Support

1:  Email Support

Email support is available as follows:

Support Email Address: kp-support@focusvision.com 
Support Hours: Monday 1 am PT to Friday 5pm PT

2:  Phone Support*

Phone support is available as follows:

Phone Support Number: 1-888-637-2544

Phone Support Hours:

US Hours: Monday - Friday, 8:00 am PT to 5:00 pm PT
UK Hours: Monday - Friday, 9:00 am BST to 6:00 pm BST

*Note:  Please submit an online ticket (described below) before calling our Kinesis Helpdesk.  This allows our Agents to assist you more quickly and effectively.

3: Submitting an Online Ticket

If you would like to submit a ticket to the Kinesis Helpdesk instead, please click the "Contact Helpdesk" button to submit a ticket.

Contact Helpdesk

4:  Helpdesk Holiday Schedule

Note:  In observance of holidays, our offices will be closed on the dates shown below.

UK Holidays 2017

Helpdesk will be closed on the following Holidays between 9am BST to 6pm BST.

New Year's Day  (substitute day)

Good Friday

Easter Monday

Early May bank holiday

Spring bank holiday

Summer bank holiday

Christmas Day

Boxing Day

Monday, January 2nd

Friday, April 14th

Monday, April 17th

Monday, May 1st

Monday, May 29th

Monday, August 28th

Monday, December 25th

Tuesday, December 26th

US Holidays 2017

Helpdesk will be closed on the following Holidays between 8 am PT to 5 pm PT.

New Year's Day

Presidents Day

Good Friday

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

New Year's Eve

Monday, January 2nd

Monday, February 20th

Friday, April 14th

Monday, May 29th

Tuesday, July 4th

Monday, September 4th

Thursday, November 23rd

Friday, November 24th

Friday, December 22nd

Monday, December 25th

Friday, December 29th

Bulgaria Holidays 2017

Helpdesk will be closed on the following Holidays between 9 am BST to 6 pm BST.

New Year's Day (substitute day)

Liberation Day

Good Friday

Easter Monday

Labor Day

St. George's Day (Day of Bulgarian Army)

Bulgarian Culture and Literacy Day

Unification Day

Independence Day

Christmas Day

Second Day of Christmas

Christmas Day (substitute day)

Monday, January 2nd

Friday, March 3rd

Friday, April 14th

Monday, April 17th

Monday, May 1st

Monday, May 8th (substitute day)

Wednesday, May 24th 

Wednesday, September 6th 

Friday, September 22nd

Monday, December 25th

Tuesday, December 26th

Wednesday, December 27th

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