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Kinesis Support

All the topics, resources needed for Kinesis.

FocusVision Knowledge Base

Kinesis Helpdesk Support

Email Support

Email support is available Monday through Friday from 1am PT - 5pm PT:

Phone Support

Phone support is available Monday through Friday during the following hours:

US Hours: 8am PT - 5pm PT
UK Hours: 9am BST - 6pm BST

Submitting an Online Ticket

If you would like to submit a ticket to the Decipher Helpdesk instead, please click the "Contact Helpdesk" button to submit a ticket.

Helpdesk Holiday Schedule

Note:  In observance of holidays, our offices will be closed on the dates shown below.

UK Holidays 2018

Helpdesk will be closed on the following Holidays between 9am BST to 6pm BST.

New Year's Day 

Good Friday

Easter Monday

Early May Bank Holiday

Spring Bank Holiday

Summer Bank Holiday

Christmas Day

Boxing Day

 

Monday, January 1st

Friday, March 30th

Monday, April 2nd

Monday, May 7th

Monday, May 28th

Monday, August 27th

Tuesday, December 25th

Wednesday, December 26th

US Holidays 2018

Helpdesk will be closed on the following Holidays between 8 am PT to 5 pm PT.

New Year's Day

Presidents Day

Good Friday

Memorial Day

Independence Day

Labor Day

Veteran's Day Observed

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

New Year's Eve 

Monday, January 1st

Monday, February 19th

Friday, March 30th

Monday, May 28th

Wednesday, July 4th

Monday, September 3rd

Monday, November 12th

Thursday, November 22nd

Friday, November 23rd

Monday, December 24th

Tuesday, December 25th

Monday, December 31st

 

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