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Kinesis Support

All the topics, resources needed for Kinesis.

FocusVision Knowledge Base

Community Communications

Overview

You can edit standard email and SMS communication messages used by Kinesis Panel™ within the Email and SMS Communications menu. These messages are sent to your community members when certain actions are requested by the panelists.

1: Accessing the Menu

To view or adjust your communications messaging, go to the Community Manager page and click "Email and SMS Communications" within the drop-down.

2: Using the Menu

Within the menu, you will see several options for editing each email or SMS message:

Once clicked, each icon will allow you to complete the following actions:

 Edit

Edit the email version.

 Edit SMS

 Edit the mobile SMS version.

 Preview

Preview the email version.

 Preview SMS

 Preview the mobile SMS version.