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Revelation Support

All the topics, resources needed for Revelation.

 

FocusVision Knowledge Base

Researcher FAQ

Welcome to our Researchers FAQ page! See below for answers to some of our most frequently asked questions.

General

How do projects work in terms of having participants participate via web and mobile?

Revelation allows you to run web only or hybrid mobile and web projects. We provide several different activities as well, not all can be used on mobile.

Activities and Mobile Use

  • Regular Activity: The standard activities we provide. These would display for participants when they are signed in to the website. We provide a number of gadgets for collectors and stimuli such as: Files to share, collecting files, showing photos and videos, collecting photos and video, and standard multiple choice and text based collectors.

  • Mobile Activity: This is an activity much like the Regular Activity, however it can also be accessed from the mobile app along with on the website. However, it is limited to adding 20 collectors within an activity.

  • Concept Canvas: This activity allows participants to interact with an image posting how they feel about certain parts of the image and write why. This activity is only available on the website and does not have mobile app support.

  • Discussion: This activity allows participants to interact in a Discussion like setup with a similar UI experience of tumblr. This kind of activity is only supported on the website and does not have app support.

How does Revelation protect the information I’ve posted as stimulus, such as test commercials?

Revelation employs the following precautions to keep your data safe:

Encryption & Authentication

All traffic to the site is encrypted using SSL. Insecure traffic to the site is automatically redirected to a secure connection. We use key-based encryption for access to our machines, ensuring that passwords or passwords alone are not sufficient for accessing our infrastructure. We run our SSH daemon on a non-standard port to reduce our security scanning profile.

Foiling Automated Attacks

From the front-end, we have a CAPTCHA test that is designed to foil brute-force password attacks from automated sources.

Network Segregation

The core network infrastructure at our data center segregates traffic to prevent eavesdropping. Our network gateways are hardened against spoofing attacks, and employ packet filtering and policy routing. Unused switching device ports are disabled. Our hosting provider maintains their own source-controlled package repositories and employ upstream package staging to secure binary packages and fast track security and bug fixes.

Physical Security

Professional security personnel monitor and physically control access to our data center 24/7. In addition, our data centers feature multi-layered access control points, biometric identification, badge scanners and Secure cages and locked racks. Our data center is SAS-70 compliant, meaning it has received one of the highest security ratings in the industry with regard to the physical security of the infrastructure.

Click here for more information on SAS-70 compliance and best practices.

Additional Security for Video

Videos that are uploaded to our site by researchers or participants can only be viewed using a secure link to the original video source that expires in twenty four hours. This means that links to videos from the site time-out quickly so that they can’t be shared with others.

Automated Internal Testing

We use an extensive automated test suite that is run daily to ensure that our security policies are strictly enforced in our codebase.

Performance on Security Tests

Our site has passed rigorous security requirements and external penetration tests from Fortune 100 companies.

Confidential Content

Even with these security practices in place, we cannot ensure the physical security of a participants computer, or prevent a user from simply taking a screenshot of their web browser. We advise our clients not to post sensitive product information in their studies.

Who can access study data?

There are only two groups of people that have access to study data. Those who are part of the project's Research Team, which includes all Researchers and Observers. And those who are part of the Revelation staff, which includes our Technical Support team, our Development team, Client Services, and the Sales Services member working on the project.

Observers only have access to submitted data from participants, they do not have access to participant's personal information and they do not have access to remove data from the platform via publishing/downloading.

In the event the entirety of the Research Team, specifically Researcher Role, requires restricted access to participant emails, Revelation can enable a feature called Obscure Profile PII to mask participant emails, avatars, first and last name. For additional information, please click here.

ProTip: Members of the Research Team can be added at the Project Setup > Settings page.

Can I delete old projects?

To delete project data, on the Participant page you are able to select all participants and delete. You will be prompted to confirm. Once confirmed, all participants and their associated data will be removed from the study. You can also request that your project be deleted by sending an email to re-support@focusvision.com. Please remember to include the project name, URL and the FV project number (if known). Please keep in mind that deleting a project is an irreversible action -- there is no way for us to recover any project data once the deletion has occurred.

How long is a typical project?

A typical project runs 5-7 days. However, we have had projects run as long as 18 months or as short as 3 days.

What are “Participant Days”?

Participant days are located in the Settings section on the Project page. This number is calculated based on the number of days each participant was actively commenting on and making activity submissions. If one person is active on each of 5 days of a study, that is 5 participant days. Each participant’s accumulated days are added together to create a the total you see under “Participant Days”.

Does Revelation have Geo Fencing capabilities?

We do not currently offer Geo Fencing at this time.

What information does the mobile app use regarding a participant and their device?

Revelation gathers minimum data including:

  • Device type/version - This information helps with error tracking and troubleshooting

  • Default language - Ultimately the language of the participant’s segment will determine the language they participant in a study. However, prior to login, our application displays according to the language set on their device.

  • Geolocation - We do not track the specific location of devices, merely the IP address for basic analytics. Please note that IP information is not shared nor used for any purposes outside of basic analytics.

On which devices does the FV Revelation app work?

The app is currently offered on iOS (version 9+) and Android (version 4.4+).

Can I use the FV Revelation app on a tablet?

We do not officially support the use of the app on any tablet. This means if someone is having issues using the app on a tablet our support team will not be able to help them. Or if a bug occurs that is particular to tablets we will not try to fix it as our app is not "intended" for tablets.

All that being said, an iPhone app will work on an iPad. It will just be small like it's on a phone screen. If they enlarge it the app will look grainy and bad. Users attempting to access a study with the iPad's native browser will be limited in their ability to interact with the site - we do not recommend using an iPad in this capacity.

Can I interact with the researcher website on my phone or tablet?

The current researcher interface is optimized to be used on a computer, however, it is a responsive web application so that it can be accessed on a variety of device types using a supported browser. The FV Revelation mobile app is for participants only.

Which web browsers does Revelation support?

Internet Explorer 10 and above, Chrome, Firefox, and Safari. However, we strongly recommend Chrome and Firefox as Internet Explorer often has many conflicts with the web at large, including our site.

Activity Creation and Scheduling

Is it possible to schedule activities for multiple time zones?

The participant time zone is what the system looks for to decide when an activity is launched. If the activity is scheduled for 8am, it will launch at 8am for all participants based on their personal time zone. The system requires participants to enter their time zone upon registration. They will not be allowed to proceed to the study unless they fill this in. Should the timezone need to be corrected due to error, participants can edit this in their personal settings and researchers can edit it for them by accessing their entry in the Participant’s page and updating the participant’s profile.

What are the differences between "Influenced", "Uninfluenced", and "Private" activities?

When building an activity, you have the following three options to choose from:

  • Influenced: The participant will be able to view other participant's responses before submitting their own response. They will be able to view these responses from their Feed.

  • Uninfluenced: The participant will be able to view other participant's responses only after they have submitted one themselves. Once their activity is submitted, they will be able to view other submissions.

  • Private: The participants activity submissions are kept completely private to all other participants. Only the researchers and observers can view the responses.

What are the restraints around the images participants can upload?

Image files can have a maximum 10 MB file size. Accepted image formats are .jpg, .bmp, .png, and .tif

Is there a size limit to the videos a participant can upload?

No, there is no limit. However, if uploading on the participant app, the app must be left open and connected to WiFi or data until video fully uploads. Please also keep in mind that the longer the video, the longer it takes to upload.

How many participants can I have in a single project?

While the size of the study is really based on number of participants and the number and size of the activities, we tend to notice slowdown when viewing data and exporting reports around 250 active participants in a given project.

Project Creation

Is there a limit to the number of people I can invite to be a part of my research team?

Nope! You can feel free to give as many people access to your project as you like.

How many moderators can work on a single project?

Each segment can have only one primary contact, but there can be unlimited moderators on a project. Allowing for whole teams to probe participants and see the ongoing data collection.

Can I moderate multiple studies at once?

Yes! With Revelation, you can be a researcher, observer, and participant all at once, in as many projects as you like. Each email can only have one role in the same project.

What’s the difference between the Researcher, Observer, and Recruiter roles in the system?

Researchers have access to everything within the study including participant interaction, activity generation and editing, adding and removing participants, viewing data in the "Explore" area, generating data exports, and exporting data. They are effectively the moderators for the project.

Observers have the ability to preview activities, view data in the "Explore" area. Observers cannot interact with participants, edit activities, or export data. Sensitive PII information such as first name, last name, and email are also hidden from this role.

Recruiters only have the ability to verify emails and add and delete participants.

Moderation

How do I know if a moderator has left a comment?

When a moderator leaves a comment two things happen. First, the entry they left a comment on will now be treated as "new" by the site in the Explore area for all researchers on the research team. Second, the segment contact for the participant who made the post will get notified via email that a new comment has been made.

Data Review and Analysis

How can I get data out of the system?

Under the "Explore" menu you will be able to publish reports based on the filters you set for the results. You can narrow it down to 3 filters to access very specific data. The data is available for typed responses, videos, and pictures. To download the reports you will need to go to the "Findings" menu and select either Grid, Report, or Image Set.

Is there anyway to eliminate stop words like "a," "the," "and," etc., from the Word Tree?

Yes. We currently have all major stop words in place for English.

Can I see participant data based on certain demographic criteria?

We call these custom profile fields. Each participant can have characteristics assigned to them, such as income, ethnicity, etc. All of these fields are built on the "Setup : participant" page, by clicking on the "Customize Profile" button. The resulting page is similar to our activity builder, here you can create the types of fields you would like to have included for each participant.

When uploading participants via a .csv file, you can create columns that correspond to the fields from the builder. These columns must match identically. When exploring your data, these different custom profile fields will be available by selecting “with profile field” and can be used to drill down to certain populations.

Can I tag a photo or video?

You attribute tags to an activity a video or photo is in, but you can’t attribute tags to the video or photo specifically.

White-Labeling

Can the website URL be white-labeled?

Yes! A custom sub domain is included as part of every white label (ex: name.studyspace.net).

What does a company get as part of a white label?

Clients who purchase a white label get branded login pages and interfaces for both the app and website as well as the app icon design for the iOS app and Google Play stores.

What is the lead time needed to white-label?

Four weeks from the time that final assets (logo, colors, etc.) are given to Revelation.

Concept Canvas

Can Concept Canvas images be randomized?

Yes, when you have different concept pictures loaded they will be assigned randomly to participants by using a random change when scheduling activities.

Can a participant zoom into an image?

Yes, the magnifying glasses with a + and - sign on them will zoom in and out, respectively.

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