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FV Revelation Support

All the topics, resources needed for FV Revelation.

 
FocusVision Knowledge Base

Revelation System Requirements

Supported Browsers

Internet Explorer 10 and above, Chrome and Safari. However, we strongly recommend Chrome as Internet Explorer often has many conflicts with the web at large, including our site. While Mozilla Firefox will work for most of our site, some functions require the use of Adobe Flash which is no longer supported by Firefox.

FOR PARTICIPANTS ONLY

Mobile Devices For Responsive Interface
iOS (7+) - iPhone, iPad, iPod
Android (2.3+) - smartphones and tablets

ProTip: Concept Canvas activities cannot be completed on mobile devices at all

(Side Note: Windows tablets have limited functionality, mostly with uploading images and video, with our platform. They can work sometimes but we do not support or suggest their use with our platform)

Mobile browsers we support for responsive participant interface
Apple Safari on iOS 7+
Google Chrome on iOS 7+
Google Chrome on Android 2.3+
Default browser on Android 2.3+

ProTip: Concept Canvas activities cannot be completed on mobile devices at all

Supported Devices

Devices we support for the FV Revelation smartphone app:

  • iOS (8+) - iPhone only
  • Android (4.4+) - smartphones only

ProTip: Concept Canvas activities cannot be completed on mobile devices at all and Discussion activities cannot be completed on the smartphone app. Also, certain data collectors for regular activities are not mobile app compatible

(Side Note: Mobile Activities can be completed both on the App and on the Website) 

Despite the responsive nature of the Revelation site on a mobile browser we still recommend the FV Revelation App for use in mobile studies. There are important pieces of functionality contained in the mobile app that cannot be replicated by using the responsive web browser application on a mobile device. These include offline mode, push notifications, and video compression. For more details please contact Revelation at re-support@focusvision.com

Supported Languages

FV Revelation

Both the Revelation participant website and mobile app, FV Revelation, are available in multiple languages.

How it works: When creating activities in our platform, the default translation shown is in English while subsets of the activity need to be manually translated per each language used. Then, once the activity is placed in the corresponding segment, the language of the segment will determine which translation of the activity to show. This allows multiple languages to be used in one activity. If you have any technical questions about this, please contact us at re-support@focusvision.com

List of supported languages:

  • Bahasa Melayu (Malay)
  • Brazilian Portuguese
  • Bulgarian
  • Chinese Simplified
  • Chinese Traditional
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Norwegian Bokmal
  • Polish
  • Spanish
  • Spanish (Spain)
  • Swedish
  • Tagalog
  • Thai 
  • Turkish
  • Russian
  • Vietnamese 

ProTip: For European participants, we provide a separate EU server to accommodate Safe Harbor restrictions. Also, speed issues and for both European-based and Asian-based participants can be improved by basing your project on the EU servers. There is no extra fee to use this EU server instead, please ask your account director for more information.

If there is a language not listed that you would like for a project, contact us at revelationproduct@focusvision.com and we can see about getting it implemented for you.

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