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Video Insights Support

All the topics, resources needed for Video Insights.

FocusVision Knowledge Base

VI Tiers and Features

There are two different account types or tiers within Video Insights, each with its own set of user permissions and features. The table below provides a side by side view of the benefits that come with both the VI Now tier and a subscription to the full Video Insights platform.

If you would like to upgrade your VI account or receive additional details on how tiers work, please reach out to your main VI contact.

Permissions & Usage Allowances

VI Now

Video Insights

Video hosting limited to 90 days

YES

Monthly subscription

Video hosting unlimited days

NO

YES

Unique username/pwd

YES

YES

Single project/multiple project*

Single project view

Multiple Project View

Download audio**

YES

YES

Download Video

YES

YES

View Marks

YES

YES

Create/Delete Clips

NO

YES

Create/Delete Playlists

NO

YES

Attach and view documents

YES

YES

Request Transcripts***

YES

YES

Download Transcripts***

YES

YES

Key Word Search

YES

YES

Advanced Searching

NO

YES

Taxonomy Creation and Tagging

View Only

View Only or

View and Edit (Extra cost)

Create and Share Workspaces

View Only

View and Edit

Create and Share Highlight Pages

View Only

View and Edit

Create collections

View Only

View and Edit

Transcripts

Extra cost

Extra cost

Additional Translations

Extra cost

Extra cost

* Determined at the master project level

** For transcripts and blurred projects

*** If transcripts have been purchased

Full Platform Features

A subscription to the full Video Insights platform gives you advanced editing features, allowing you to extract key moments from your videos and transcripts.

Create Clips

Clips allow you to ‘timestamp’ an event within an archived video to quickly retrieve important information. If the archived video has transcripts, you can also highlight the transcript to quickly set a timestamp within the video.

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Improve Your Searches

With an upgrade to the full Video Insights platform, you will also receive access to our Advanced Search page, where you can easily combine your views to analyze multiple projects at once. Advanced Search saves you time by letting you search through all your projects using filters, keywords, and video tags to hone in on the exact content you need.

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Create Tags

Tagging allows you to create a rich data structure that is shared across videos, projects, and users. A common language to categorize and find meaningful content, this taxonomy makes Video Insights' advanced search much more powerful.

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Create Workspaces

Creating workspaces helps you curate your findings and collaborate with colleagues. You can keep your workspaces private to fine-tune deliverables for stakeholders, or you can invite team members to collaborate.

You can create workspaces before you begin your analysis or on the fly as you go.

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Share Workspace Content

The full Video Insights platform provides easy sharing of your workspace content with other registered users as well as non-users (users inside and outside of your organization).

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View Ideas & Insights

The Ideas & Insights page is where you can find published content like playlists, highlight pages, and collections. All users who have permission to view your company’s content can access the Ideas & Insights page.

While all users will be able to see content shared on this page, only full platform subscribers will be able to create and share content from their workspaces on the Ideas & Insights page.

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Create Highlight Pages

Highlight pages are engaging micro-reports, like toplines, but infused with video. They are a space that allows the consumer voice to live alongside the researcher's voice, bringing key moments of insight to life. They are intended to fuel innovation, ideation, and collaboration by letting consumer vignettes tell the story.

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Create Playlists

Playlists are reels of clips you can share to highlight key moments voiced by your customers.

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