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Video Insights Support

All the topics, resources needed for Video Insights.


FocusVision Knowledge Base

How to Upload a Video

Need to upload a video to Video Insights?

Videos can be uploaded to a Study in Video insights by first navigating to the Tools menu from the project summary page and clicking on “Upload Video”:


From the Video Upload page insert a Title, select the Study you would like the video categorized under and then click “Select Video”:


Once the video has uploaded you’ll see a green confirmation bar:


From there you can either select a new video to upload or you can go back into your project and start analyzing!

Note: Allowed file types in the Video Uploader tool are .wmv, .mov, .mpg, and .mp4, with an overall size limitation of 2GB.

Need further assistance? See below for some tips and best-practice recommendations.

  • Browser:  The video uploader tool is best used in Chrome. If you are having issues while using another browser, please switch to Chrome.
  • Files too large?  Files over 2GB can still be uploaded to the platform; however, you may want to compress or convert these larger files before uploading. We recommend Handbrake if you're looking for a free program to convert your files to the appropriate file type and size. 
  • File name: Getting an error? Check the extension in the file name on your computer. If the file ends in "MP4", it’s best to adjust to a lowercase extension (“mp4”).
  • Error:  If you receive an error while uploading that you can’t resolve, please reach out to our Helpdesk team for assistance.


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