Skip to main content

Video Insights Support

All the topics, resources needed for Video Insights.


FocusVision Knowledge Base

Requesting Edits to Archives

Requesting Video Edits

If edits are needed after the archive is posted in Video Insights, you can compile a list of the edits you need made (complete with start and end times), send this information to the FocusVision Coordination Team, and our Post Production team can assist in adjusting any audio or video footage.

Note: This workflow is only for InterVu or VideoStreaming project edits. If you would like an edit on any other content, please contact

Reviewing the Archive

When you log in to your archive, find the interview you need edited and open it by clicking on the thumbnail of the video. This will open the viewer for that individual interview.  

If you made any marks while the project was live, you can click the "Marks" button to see them and navigate right to your edit points:


If you did not make any marks, you can use the play button to find your issues.

Sending the Request

Your request must include the exact times for the events you need edited out, along with a brief description of each event. In the video player, the time is listed to the right of the play button, with the current time on the left and the total time on the right.  

An example request might look like this:

Project 123456 - Interview 2 - March 5th, 2018
1:00:19 – 1:00:43 Someone walked in to the shot
2:53:10 – 2:53:20 Doctor says her name

Once you have a complete list of edits for the entire archive, paste that information into an email and send it to the FocusVision Coordination Team ( Please make sure to include your project number in the subject of the email.

Important: This email will also serve as your approval of the costs involved to make these edits.  

Hiding the Video

Once you’ve requested all of the edits you need, you can remove the video from view until the edits are complete. To hide a video, hover over the image and select the “Bad Video” icon in the upper righthand corner of the editor tool. Then choose a reason from the drop-down menu and click “Report”:


Note: If you do remove the video, please indicate this in your email to the Coordination Team.

What to Expect Next

As soon as the Coordination Team receives your list of edits, they will forward them to our Post Production team and your edits will be completed within the next 2-4 business days.   

If your project includes transcription, the edits will be made in the corresponding synced transcripts as well as the attached transcript documents.  

If you have any questions, please contact our Coordination Department at  

VOD Users and Reviewing the Archive

When you log into Video on Demand with your master number and password, you will see all videos associated with your project. From this page, you can select the video you want to view as well as any marks made during the live session.


  1. Select the thumbnail of the video you want to view.

  2. Click "Marks" located at the bottom right of the page.


  1. The Marks menu displays a list of any marks made during your live session.


  1. If you would like to view a specific mark, double-click the mark and the video will play from that specific timestamp.

  • Was this article helpful?