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FocusVision Knowledge Base

Unarchiving Projects

Need help accessing old content? Please follow the steps below.
 

Step 1:  Identify the project number or name of the project that you would like to access.

Step 2:  Choose the "Help" icon or send an email to VI support at vi-support@focusvision.zendesk.com with:

1. The FV project number you'd like to unarchive

OR

2. The date of the project and the topic / project name.

Step 3:  If a project number is not provided, FV will locate the project with the information provided and reach out to confirm the project number.

Step 4:  Once confirmed, FV will unarchive the project and the content will be available on the platform within 24 hours.

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