Skip to main content

Video Insights Support

All the topics, resources needed for Video Insights.


FocusVision Knowledge Base

Unarchiving Projects

Need help accessing old content? Please follow the steps below.

Step 1:  Identify the project number or name of the project that you would like to access.

Step 2:  Choose the "Help" icon or send an email to VI support at with:

1. The FV project number you'd like to unarchive


2. The date of the project and the topic / project name.

Step 3:  If a project number is not provided, FV will locate the project with the information provided and reach out to confirm the project number.

Step 4:  Once confirmed, FV will unarchive the project and the content will be available on the platform within 24 hours.

  • Was this article helpful?